myCoCo

Work:

A one-stop portal in Ireland designed to simplify citizens’ interactions with local authority’s services. From applying for loans and grants to making payments for rents or rates, it centralizes and streamlines these processes.

usability

SaaS

product design

governmental

B2B

Industries:

design thinking

art direction

ui/ux design

public services

Problem Definition

When the client first approached us, the goal was to redesign a small piece of the portal—the Local Authority Home Loan (LAHL) program forms. However, during the process, it became clear that the platform’s overall usability, design consistency, and accessibility needed significant improvement.

We identified a need for a comprehensive redesign, including creating a unified design system to ensure consistency and scalability.

The interface had been designed by developers without following UX/UI principles, leading to poor usability and a fragmented user experience.

Approach & Process

The initial phase focused on crafting the client's brand through research, visual direction, and in-depth industry analysis.

Typography

We selected clean and modern font to ensure readability and accessibility, creating a clear hierarchy for headings, body text, and labels.

Colors

The palette balances neutral tones with vibrant accents to guide user focus and create a professional yet approachable feel.

Design System and Visual Identity

To ensure consistency and scalability across the platform, we introduced a design system that defines project’s visual identity and interaction patterns. This system serves as a foundation for all interfaces and reduces development time while maintaining a cohesive user experience.

Redesigned Interfaces

Over the course of the project, we have redesigned or created the following key pieces of the interface

Redesigned Interfaces

Redesigned to improve usability and navigation, allowing users to easily find and access the services they need. The new homepage features a clean layout, intuitive categorization, and visually distinct call-to-action buttons, ensuring users can engage with the portal effortlessly.

Loan Program Quick Form

A quick, multi-step form that allows users to check their eligibility for the loan program. The redesigned flow simplifies the process with clear instructions and minimal fields per step, ensuring a smooth and frustration-free experience.

User Dashboard

Created a dashboard where users can view the status of all their applications in one place. It provides clear indicators of progress (e.g., “In Progress,” “Approved,” or “Rejected”), enabling users to stay informed without needing additional assistance.

Vacant Property Refurbishment Grant

Transformed a scanned paper-based form into a seamless digital experience. We restructured the workflow to fit digital interactions, eliminated irrelevant fields, and optimized the order of information for clarity and ease of use.

Housing Adaptation Grants for Older People and People with a Disability

Redesigned another complex paper-based workflow for digital use. This form was more intricate, requiring significant adjustments to make the process intuitive. The new design accommodates accessibility needs while maintaining clarity for all users.

Outcome and Results

The platform now features a seamless user experience, improved usability for all users, including those with disabilities, and a custom design system ensuring consistency across all interfaces.

A completely redesigned and accessible platform for citizens to manage their interactions with local authorities.

Measurable Results

When the client first approached us, the goal was to redesign a small piece of the portal—the Local Authority Home Loan (LAHL) program forms. However, during the process, it became clear that the platform’s overall usability, design consistency, and accessibility needed significant improvement.

We identified a need for a comprehensive redesign, including creating a unified design system to ensure consistency and scalability.

The interface had been designed by developers without following UX/UI principles, leading to poor usability and a fragmented user experience.

“Vladimir and his team transformed our platform with intuitive, accessible designs. They took the time to truly understand our needs and challenges, then delivered designs that not only look amazing but significantly improved usability for our users.”

Gerry Connoly

Ascendas Business Solutions